Terms and conditions1. Identity of the company
A Natural Connection
Korte Lozanastraat 2, 2018 ANTWERPEN
Tel: +32 472 85 09 00
IBAN BE59 6451 0214 0126
TVA: BE 0642.533.443
This address can only be used as the invoice address, and may not be used as the return address for orders. For more information on returns, reference is made to our Return Policy.
2. About these general terms and conditions
2.1 These conditions apply to all orders. Every order implies the explicit acceptance of these sales conditions.
2.2 The minimum age to place orders with us is 18 years. If you have not reached the age of 18 yet, we kindly request you to ask your parents or legal guardian to place the order. If we notice an order is being placed by a minor, we retain the right to refuse this order.
3.Placing your order
3.1 You may place an order by filling in the order form on the website: A Natural Connection and clicking on the appropriate submission button.
3.2 When you place your order, you will receive a web order number.
3.3 By placing an order, you make an offer to us to purchase the products you have selected on these terms and conditions. We may not accept your offer at our discretion.
3.4 In case we accept your order, we will notify you by sending you an order confirmation by email. This confirmation is binding the moment we send it to you. If we cannot accept your order, we will try to contact you by phone or email.
3.5 A Natural Connection shall not be held liable for any losses incurred as a result of the unavailability of an item.
3.6 In case of late payment by the customer or problems with previous orders A Natural Connection has the right to dissolve the contract.
4.1 Our prices include are mentioned in euro, VAT included and shipping costs excluded (and if applicable, handling costs excluded) unless mentioned otherwise.
4.2 The prices are valid on the moment of publication, where after they are subject to changes.
5.1 Payment can be made in any of the manners specified on the website.
5.2 A Natural Connection stays the owner of the goods until you have paid them completely.
6. Right of withdrawal
6.1 In accordance with the law of 30 December 2013 regarding book VI of the Code of Economic Law “market practices and consumer protection”, the consumer has the right to inform A Natural Connection in writing within 14 calendar days of receipt of the product that he or she wishes to renounce his / her purchase, with the exception of the products in the lingerie and swimwear segment which, without exception, can not be returned if the sealed packaging has been opened. We explicitly ask you to complete and send the enclosed return form. If the form is not included with the order, it can be downloaded here.
6.2 We advise the consumer to return the returned product in its original packaging, in perfect condition. If an item is damaged sent back, A Natural Connection can claim compensation from the consumer that is proportional to the depreciation that the item has undergone. (Article VI.51, §2 WER) Any return of which the sender can not be identified will be refused.
6.3 The costs for the return are for the account and under the responsibility of the consumer.
6.4 A Natural Connection recommends that a courier be used when returning products in order to be able to track the parcel via a Track and Trace number. A Natural Connection can not be held responsible for the repayment of goods that are lost, stolen or damaged.
6.5 The refund will be made within 14 days after receipt of the return by A Natural Connection, provided that all conditions as described above are strictly met. In accordance with article VI.50 §1-§3 WER.
7.1 We will deliver the products which are indicated on your order confirmation. A Natural Connection can, in no way, be held responsible for errors made by the customer concerning the delivery or billing address and for eventual late deliveries or the impossibility to deliver the products ordered, due to that mistake.
7.2 Title to and risk of loss concerning your products, will pass to you on delivery of the products to the address stated in your order confirmation.
7.3 When a product is in stock, it shall be delivered to your delivery address within 3 to 5 workdays. This delivery schedule is an indication and therefore not binding.
7.4 Deliveries are scheduled during office hours from Monday until Friday (except on holidays).
7.5 If a product is not in stock, the consumer will be notified with an email about an other delivery date. In case the consumer doesn’t agree with the delay, the order can be cancelled or the consumer can order an alternative product. The price for the cancelled order will be refunded or, in case of an order for an alternative product, a new invoice will be made or credited, considering the price paid for the product that is cancelled.
7.6 If we are not able to deliver within the agreed time, you will be notified before the delivery term expires. If we fail to deliver within the agreed time, you can decide to cancel your order and you will be refunded within 30 days after cancellation.
7.7 We cannot be held responsible for consequential damage due to late delivery or non-delivery by the courier service that we use.
8.1 Without doing any harm to the right of renunciation, the consumer can apply to all the legal guarantees that comes with the products on our website.
8.2 We guarantee that our products will match your order and will satisfy your normal expectations given the specifications of the product.
8.3 A Natural Connection is not liable for technical data given by the producer or delivery company.
8.4 The consumer will be refunded for the products, if they, with valid proof, are not to be considered in accordance with the normal standards of the product or if they show a hidden defect. Complaints can be sent by mail to firstname.lastname@example.org
8.5 The consumer has a legal guarantee of 2 years.
9. Force majeure
9.1 In case of “force majeure”, we are not obliged to fulfill our obligations. In that case we can suspend our obligations while the force majeure lasts or we can definitively dissolve the arrangement.
9.2 Force majeure is every circumstance beyond our control that prevents the fulfillment of our obligations, either partially or entirely. Force majeure can be seen as: strikes, fire, business interruption, energy interruption, interruptions in (telecommunication-) network or connection or used communication systems and/or the malfunction of our website, late or non-delivery of the suppliers or other engaged third parties.
10. Intellectual property
10.1 Our website, logos, text, photos, names and in general every communication is protected by intellectual property rights that are with our suppliers or other stakeholders.
10.2 It is forbidden to make use of and/or change the intellectual property rights as subscribed in this article. For instance drawings, photos, names, texts, logo’s, color combinations, etcetera … cannot be copied nor reproduced without prior and explicit written permission.
11. Settlement of complaints
11.1 In case you do have complaints about our services, do not hesitate to contact us via email@example.com We will do everything in our power to treat your complaint within 7 workdays.
12. Disagreements governing law and jurisdiction
12.1 We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, then you have to do it in Belgium.
12.2 The Belgian law applies to the contract.
12.3 The Online Dispute Resolution Platform, in short ODR, is a disputes committee for online purchases and sales within the EU. The ODR has been active since 9 January 2016 and acts as an information center on consumer rights and on out-of-court dispute resolution.
Here the link http://ec.europa.eu/odr
The e-mail address of our website is firstname.lastname@example.org